So… my 11 a.m. customer is running 30 minutes late. What does that do to me? It changes my entire day! I had to run through my schedule, make several calls, rearrange showings at the beginning and end of the day, apologize to people for something that isn’t my fault, or my customers by the way — he is on a train from New Canaan, Ct. and the train is delayed.
C’est la vie.
C’est la vie in the life of a NYC real estate agent.
We are at the beck and call of our customers. If anyone runs late — us, the other agent, our customer, their customer — everything is effected. Sometimes people get really, really mad. I have been screamed at! I say that these screamers need help, real help. Meds, therapy, anger management. It happens to the best of us.
Count to ten.
Take deep breaths.
Pop a pill if you have to.
Just don’t scream!!!
I actually don’t mind the screamers because I find it kind of amusing, but I’m sure it upsets other people greatly. A friend of mine used to have a great way of dealing with nasty people. Let’s say you were at Starbucks and you ordered a coffee and your barista was really unpleasant. My friend would look him or her in the eye and say,
“I’m sorry. Did I do something to upset you?”
It worked every time. This small act of kindness and concern, especially coming from an extremely handsome buy, could really turn a person around. So I started to do it too.
“I’m sorry,” I would say sweetly. “Are you having a bad day or did I do something to offend you?”
Suddenly the angry face softens. The wayward eyes look up, finding yours. You have made a connection with another human being. Sometimes that’s all it takes.
So everybody who I just called to change appointments around, please don’t yell at me. I’m a victim of circumstance just like you are. And also, I got an extra thirty minutes to blog. Maybe you got to do something you like too.